• Lifenet - The LIFENET System is a comprehensive cloud-based platform that intelligently manages and delivers patient information and device data that EMS and hospital teams need to work together seamlessly, minimize time to treatment, and improve outcomes.
• Lifepak 15s - Rely on the LIFEPAK 15 monitor/defibrillator for the confidence you need in emergencies and the highest available escalating energy, up to 360 joules (360J).
• Pulsara - The Pulsara platform is a HIPAA-compliant, secure, easy-to-use app that unites the entire care team - even if they are in different departments or organizations (rural or urban)! By replacing multiple phone calls, radio reports, faxes, and pagers with one unified patient channel, care providers see reduced treatment times, reduced costs, and improve the lives of both patients and caregivers.
• Sapphire IV Pumps - Easy set-up, programming and readability with an intuitive user interface Sapphire pumps reduce time spent starting an infusion and helps your provider deliver exceptional care.

Before the Ambulance Arrives

• Gather Information About Any Continuing Illnesses, Food Allergies, Medications, or Any Illegal Drugs Being Used
• Have Someone Else, if Available; Wait Outside to Escort the QRU and Ambulance
• Make Sure Your House Has a Visible Number on It
• Secure Any Pets
• Turn the Light On in the Driveway and the Front of Your Home

What to Bring

Bringing a list of your current medications and knowing your allergies to medications will assist the staff with providing quality, accessible, personalized health care. These are two of the question that will be asked as part of the assessment you as a patient.

• Any Prescription Medications or a Current List of What Is Being Taken
• Information About Any Continuing Illnesses, Food Allergies, Medications, or Any Illegal Drugs Being Used
• Insurance Card Which Includes Your Policy Number
• List of Known Allergies
• List of Medical Records (Advanced Directives, POLST)
• Photo Identification

Checking In

As you arrive at the emergency department you will be greeted by registration staff or a member of our EMS department. They will welcome you and discuss your main sign or symptom. This information is immediately provided to our nursing staff. The nurse will perform a triage to determine the severity of your sign or symptom. This is performed regardless of how you traveled to the emergency department. One misconception is that traveling to the emergency department by ambulance will accelerate your care. The emergency department is one venue where 'first come, first serve' does not apply. Patients are seen by their level of severity.

Triage

When you are triaged you will either be brought to a treatment room or be escorted to the waiting room. This is solely based on the number of patients in the emergency department and the level of severity. For example, someone with chest pain will be seen before someone with a sore throat for two days. Our waiting includes comfortable chairs, a television, and a child's play area. If you are asked to remain in the waiting room a member of our staff will keep you updated.

You will be assigned a registered nurse who will keep you informed and updated regarding your care. The emergency department physician is responsible for your care in the emergency department. This care will often include diagnostic testing including an x-ray, blood specimen, and electrocardiogram. The technicians who perform these tests will introduce themselves and provide updates to your assigned nurse and emergency physician.

While waiting for the results of the diagnostic testing a member of our staff will keep you informed and inquire to see if you need a warm blanket or assistance in using the bathroom.

Your Medical Options

The emergency department physician will discuss the results with you and provide you with a recommendation. These recommendations may include discharge with follow-up to your health care provider or specialist, admission, transfer to a facility capable of providing a specialty not provided. It is important to discuss any questions with the emergency department physician or nurse. You may receive a follow-up phone call to ask how you are progressing and answer any additional questions. The feedback you provide is important to our staff.